Solatrust helps consumers buy solar with confidence
There are hundreds of solar installers and retailers across the country, and it can be hard to know who provides quality service & products and who doesn't. That we're Solatrust comes in! Solatrust provides a platform for consumers to help each other out when it comes to choosing a solar company. Get a comprehensive review of a company's service, the quality of the system, price and the overall experience that consumers had with the company, as well as written testimonials. We're here to help you make the right decision for your home.
Word of mouth builds trust for consumers, suppliers and businesses. The Solatrust reviews platform enables communication hosted on a third party consumer care website.
Solartrust lets the customers do the talking. Referral business is the key to success. We encourage consumers to rate and review their experience, validate authenticity.
Trusted Energy Network
For businesses to be endorsed by Solatrust, they must meet our specific criteria before including business background checks, online reputation assessment and history.
Look for the Solatrust seal
Look out for the Solatrust seal of approval before you commit to your next energy related purchase. Have peace of mind that the businesses you are dealing with ticks the boxes.
“I have recieved quote from three different companies for my solar system insatlled to the new home. I could compare them and have chosen the company that came up with better price. And the look of them in the market felt like reliable and thought to go with them.”
“This is something I have been looking for some time and glad that someone's able to put it into action. I am located in the outer suburbs in Melbourne, and I have been wanting to know the providers and their details. Also the website is able to provided three different quotes from different competitors who service in the area.”
“Australian Solar Quotes recommended 3 NSW installers of which 2 are highly regarded for their expertise, quality of service and installation and after sales service.”
Is your solar company a part of the Solatrust network?
Solatrust is a badge or widget that retailers can display on their website as a form of endorsement from ASQ, a third party organisation heavily involved in the solar power consumer care sector. As you are aware, the ratings and reviews delivered by real people that have used the service from a particular organisation.
How can Solatrust help me when buying solar panels?
Solatrust helps consumers by giving you a comprehensive review and rating of any particular solar company. This is broken down into a rating out of five on their price, quality of system and service, as well as an overall rating. These ratings are then backed up by written testimonials, giving you a sound understanding of the benefits of each company.
How can I help others?
Once your system is installed, we encourage you to leave a review for the company you went with, whether they be good, bad, or somewhere in between. Pay it forward and help the next solar customer.
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What information do we collect?
Other than non personally identifiable information, we only collect information that you provide when completing a form or posting any information on our site. When you sign up to receive 3 quotes we collect information about your property (ownership, rough age), your current energy supplier, information about your needs in terms of solar power, and whether you are considering financing to install it. As regards personal information we collect your name, address, phone number and email address.
In addition to the personal information described above, we may collect certain information about your use of our website. For example, as with any website we capture the IP address of the device you use to connect to our website, the type of operating system and browser you use, and information about the site you came from, the parts of our website you access, and the site you visit next.
How do we hold your information?
Your Personal Information may be held by us (or our endorsed solar installers) in paper records, on computer systems including email, servers, hard drives and applications or other data storage systems.
What do we use your information for?
Any of the information we collect from you can be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To send periodic emails (the email address you provide can be used to send you information, respond to inquiries, and/or other requests or questions.) If you do not wish to receive any further information or emails please contact us.
To share with the endorsed third party solar installers that have registered with us. (We send the information that you provide to us in our ‘Quote Request Form’ to third party solar installers. These installers are able on the basis of your information to provide you with between 3 and 5 quotes for the supply and installation of solar panels). You can see a list of our endorsed third party solar installers here: https://www.australiansolarquotes.com.au/solar-installers/#
To perform any administrative tasks including but not limited to accounting, record keeping, archiving, systems development and testing and staff training;
To evaluate and improve our business (including developing new products and services, improving existing products and services, performing data analytics).
Any other purpose relating to or in connection with the business or dealings of Australian Solar Quotes.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We take all reasonable steps to bind third parties to keep your information confidential. We can also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information can be provided to other parties for marketing, advertising, or other uses.
Do we disclose your information overseas?
We only disclose information to Australian entities and your personally identifiable information will not be disclosed to overseas entities.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Access to your Personal Information
If at any time you wish to know what Personal Information we hold about you please do not hesitate to contact us. We will generally be happy to provide you with the information we hold about you except where it would have an unreasonable impact on the privacy of another individual, the request is frivolous or vexatious, the information relates to legal proceedings, or we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.
Corrections to your Personal Information
We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. We are happy to accept requests to update Personal Information if you demonstrate that the Personal Information we hold about you is incorrect. If at any time, you find that the Personal Information we hold about you is inaccurate, incomplete, out-of date, irrelevant or misleading please contact us at the details in the Contacting Us section at the end of this policy.
If you wish to make a complaint about our collection, use or storage of your Personal Information please contact us at the details below. We will take every possible step to resolve your complaint internally. However, if your complaint is not resolved to your satisfaction you can contact the Office of the Information Commissioner by calling them on 1300 363 992; writing to them at GPO Box 5212 Sydney NSW 2001 or emailing them at [email protected]